Privacy Policy

1. Introduction

Sydney Timber Masons ("we", "our", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website or engage our services.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

Full name
Phone number
Email address
Residential or business address
Project details and property information
Payment details (if applicable)
Any other information you provide to us voluntarily

We may also collect technical information automatically when you visit our website, including:

IP address
Browser type
Device information
Website usage data
Cookies and analytics data

We do not intentionally collect sensitive information (as defined under the Privacy Act).

3. How We Collect Personal Information

We collect personal information when you:

Submit an enquiry through our website
Request a quote
Contact us by phone, email, or social media
Engage us to provide services
Interact with our website through cookies or analytics tools

Where practicable, we will collect personal information directly from you.

4. Purpose of Collection

We collect and use personal information for purposes including:

Providing quotes and delivering painting services
Communicating with you about your project
Managing payments and invoicing
Improving our website and services
Responding to enquiries and customer support requests
Marketing our services (where permitted by law)
Complying with legal and regulatory obligations

We will not use your personal information for purposes unrelated to our business activities without your consent, unless required or authorised by law.

5. Disclosure of Personal Information

We may disclose personal information to:

Employees, contractors, or subcontractors involved in delivering our services
Third-party service providers (e.g. website hosting, IT support, accounting services)
Payment processors
Legal or regulatory authorities where required by law

We take reasonable steps to ensure that third parties handle personal information in accordance with the Privacy Act.

We do not sell or rent personal information to third parties.

6. Overseas Disclosure

We generally do not disclose personal information overseas.

However, some third-party service providers (such as website hosting or cloud storage providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection safeguards are in place.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

Secure servers and hosting environments
Password protection
Restricted access to personal information
Secure payment processing systems

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

Improve user experience
Analyse website traffic
Monitor website performance

You may disable cookies in your browser settings, though doing so may affect website functionality.

9. Direct Marketing

We may send you marketing communications about our services where:

You have requested information from us; or
You have consented to receive marketing communications.

You may opt out at any time by contacting us or using the unsubscribe option (if applicable).

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access or correction, please contact us using the details below.

We may require verification of identity before providing access.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the effective date noted above.

3. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:

Sydney Timber Masons
Email: info@sydneytimbermasons.com.au
Phone: 0434 257 974
Business Address: Northern Beaches